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Omnichannel

Turn Your Strategies into Reality with a User-Friendly Omnichannel Customer Engagement Platform. Our Omnichannel Engagement Solution for Crafting Hyper-Personalized Experiences. Seamlessly incorporate the most popular digital channels, in addition to Messages, mails and Voice calls, into your customer service operations.

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Serving fail-safe mechanism that guarantees your messages reach their destination. Combined Channel to Ensure Message Delivery Across All Selected or Integrated Channels Simultaneously.

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True Omnichannel

  • Messaging: Email & SMS
     

  • Social Media:  Facebook, Instagram
     

  • Calls: Incoming calls, Predictive calls, OBD calls
     

  • Chat Applications: Whatsapp, Viber, Messenger, Google business messages
     

  • Product: Website & App

Centralized Messaging

  • Support multilanguage messaging
     

  • Unified portals to create, manage & push messages for all communication channels
     

  • Best UI to test the end user message handset view
     

  • A versatile broadcast messaging platform covering all communication channels
     

  • Handle Do Not Disturb (DND) preferences centrally for all broadcasts

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Optimized Delivery

  • Swiftly integrate the most widely used digital channels, along with voice and video calls, into your customer service.
     

  • Utilize a ‘Fallback’ channel as a fail-safe to guarantee message delivery, following a predefined sequence of channels or selecting the channel based on cost, from low to high.
     

  • Leverage a ‘Combined’ channel to secure message delivery through all the chosen or integrated channels simultaneously.

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On Message action tracking

  • Build customizable personalized link which ensures the action taken by every single individual on Email &/or SMS
     

  • Set up quick replies, Agent assign and reconnect

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Other Products

One software
Many More possibilities

Stop paying thousands of dollars to dozens of marketing, sales, and support software. Experience the world's most affordable, unified software. EngageBay's all-in-one CRM software is the most comprehensive solution for your business.

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