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Lead Hub

Unlock the Power of our Lead Management solution to Transform Leads into Revenue. Our integrated system effortlessly gathers data from all campaign platforms, such as Meta, WhatsApp, SMS, website, App and more, ensuring you have a complete and accurate overview of your operations.
 

Nurture your leads as they progress through the sales and marketing funnels with precision-targeted campaigns, allowing you to build stronger, more meaningful relationships at every stage of the customer journey.

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Task/Lead/Ticket Management

  • Say goodbye to the complexities of Excel and juggling multiple portals
     

  • Effortlessly handles leads from your website, App, lead page and also from social media like Facebook, Instagram and multiple marketing campaigns
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  • Easily recognize leads by tracking their source, medium, and campaign
     

  • Facilitate seamless agent transitions from chatbots, IVR, and campaigns.
     

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More options to Dispose & Tag

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  • Flag & tag Dispositions on various leads for easy handling and smart analytical reporting
     

  • Collect extra context through the use of conversation fields
     

  • Allocate extra field to each lead and empower agents to input any additional conversation-related details directly from the agent panel
     

  • Utilize tailored conditions, triggers, mandatory fields, and other elements to secure the gathering of valuable insights
     

  • Not just track the Source, medium but also track the Ad name, creative name, form name giving the most number of leads
     

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Inter team Transfer & Reschedule

  • Escalate to management, transfer to product or business team
     

  • Its Easy to handle a single lead through multiple team with independent responses keeping the consumer in sync
     

  • Manages actionable History
     

  • Define SLA matrix among team 
     

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Effortless Integration with any third-party system

  • Deploy custom integrations for your CRM, ticketing, e-commerce, and additional systems, enabling access to relevant customer information from a single source.
     

  • Implement automated routing to swiftly guide new Leads to the correct queue, ensuring customers are connected to the most suitable agent.
     

  • Seamless integrations for effortless implementation, catering to your business needs and enhancing collaboration.
     

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Seamless Channel Handover

  • Everything you need, under one fully integrated platform Balance automation with all available channels.
     

  • Set up Auto replies, close sales, and collaborate with customers in real-time communications
     

  • Manage inter team transfer history in single pane

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Team Structure

  • Define your team structure with fllexibility to allow access to selected features
     

  • Track every employee performance with their availability on system to number of closed leads
     

  • Generate custom links to get Repeat lead from Dormant users in just a click without getting redirected to any portal

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Other Products

One software
Many More possibilities

Stop paying thousands of dollars to dozens of marketing, sales, and support software. Experience the world's most affordable, unified software. EngageBay's all-in-one CRM software is the most comprehensive solution for your business.

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